In the wake of Hurricane Helene, United Way of Henderson County has leaned into its longstanding relationships to lead relief efforts. “When the hurricane hit, and we lost power and cell service, it really came down to who you had in your phone contacts,” said Kat Carlton, Executive Director of United Way of Henderson County.
“Our county is disconnected not only in terms of technology but also in terms of physical access. Our roads and our bridges are out in many ways. Two of my three routes to get to the office are out, and I’m fortunate that one is partially there.”
Downed power lines, debris-strewn roads, and damaged bridges and roads mean many areas remain isolated. Through its deep knowledge of the community, United Way has been able to coordinate relief efforts reaching the most vulnerable communities, many of which are cut off entirely. “Some areas are only reachable by helicopter airdrops because roads have collapsed,” Carlton said. These isolated pockets struggle without power, water, or necessities, making them the focus of search, rescue, and relief efforts.
United Way is marshaling essentials like water, food, and hygiene products through a centralized distribution hub and six community resource centers across the county. They’ve partnered with local businesses and food pantries, to ensure supplies reach those most in need. “Just today, I connected a local golf club with over $30,000 worth of food for EMS workers,” Carlton said. United Way has received significant support from corporate partners, including shipments of bleach and hygiene supplies from Clorox and four trucks of water from Publix.
The importance of United Way’s relationships is underscored during a a disaster. The United Way network has also been a lifeline. “United Way of North Carolina has been incredible,” Carlton noted. “They reached out immediately, offering support. They’ve been leading our 211 call center and helping find missing people.”
United Way’s ability to unite local and state resources is rooted in years of on-the-ground work in the community, Carlton said. “Our strength lies in the relationships we’ve fostered. We’re connected to nonprofits, schools, government agencies, and businesses. It’s those relationships that have allowed us to coordinate such a rapid and effective response, even with the immense challenges we’re facing.”
United Way’s role as a connector—leveraging its long-term relationships to mobilize resources—will continue to be critical. “This isn’t just about immediate relief. It’s about the strength of our community and the relationships we’ve nurtured over decades, which will carry us through this and beyond.”
If you or a loved one need help, call 211 or visit 211.org for assistance.