Creating Digital Equity

Six years ago, Josie* faced significant obstacles after becoming disabled and struggling with substance misuse. With support, she entered a recovery program and found stability in sober housing, knowing that employment would be essential for her path forward. Like over 14,500 households in Hillsborough County, New Hampshire, she had no internet access or digital device—tools that are key to navigating today’s job market. 

When Josie learned about United Way of Greater Nashua’s TechConnect United program, which is focused on bridging the digital equity gap and building a resilient community, she seized the opportunity. She received a laptop through the program, opening the door to local job prospects. As Mike Apfelberg, leader of TechConnect United, explains, “She got the laptop from us and was able to use the technology we provided her for the first time since becoming disabled to apply for a job locally. As you know, 99% of the way in which we apply for jobs these days is online. She found a job at a local retailer—not a high-end job, but a job.” 

For Mike, this is more than a job; it’s a mission. Hands-on and energized, he invests himself fully in this work, ensuring the program is responsive to residents’ needs and scalable for long-term impact. “In Hillsborough County, the largest in New Hampshire, many people still don’t have digital access,” he says. “Without internet or devices, residents are cut off from job opportunities, essential services, and even staying in touch with loved ones.” 

TechConnect United serves individuals, including low-income families, seniors, people with disabilities, and those facing housing insecurity. It also supports small businesses in the community by offering them essential technology. Residents receive digital devices, internet access, and basic tech training through the program. Since April, TechConnect United has refurbished and provided laptops, tablets, and smartphones to 78 individuals and 12 families, helping them to pursue work, further their education, and stay connected. Mike’s deep commitment shines through as he describes the impact: “44% of participants use these devices to return to school, 28% for work, and 63% fall under the first quartile of poverty. Of these, 42% are unemployed, and the number in recovery has jumped from 19 to over 30. This is evolving in real time.” For many, he adds, receiving a laptop has been “life-changing,” opening doors to jobs, education, and health services that would otherwise remain out of reach.

Mike and his team don’t just hand out devices—they are committed to building digital skills and confidence. The program’s Digital Navigators are volunteers who help participants with basics, like setting up an email or joining a video call. This support is essential for residents like Josie, who have spent years without digital access. The program also collaborates with local providers to offer low-cost internet options. It provides temporary Wi-Fi hotspots for transitional housing, ensuring participants stay connected for online job searches, telehealth services, and virtual recovery meetings. 

To support TechConnect United, donate a device or volunteer by visiting their website. Every donation and volunteer hour helps equip individuals with the tools to thrive and stay connected. 

*Josie’s name has been changed to protect her privacy.